Summary
Actively building expertise in eLearning support and technical troubleshooting through self-driven projects and simulated environments.
Highlights
Gained foundational expertise in eLearning support by simulating diverse student and instructor workflows within Moodle and Canvas sandbox environments, identifying potential pain points and optimizing user experience.
Explored and optimized LMS processes by creating comprehensive test schedules and mock quizzes, ensuring seamless module uploads and content delivery.
Honed coordination and logistical skills by managing class schedules, tracking progress, and simulating various support scenarios to anticipate user needs.
Developed basic Python scripts to automate student data organization and utilized SQL queries for preliminary learning progress analysis, enhancing data accessibility.
Contributed to curriculum enhancement by preparing detailed mock review reports, outlining findings and proposing actionable improvement suggestions.
Proactively investigated helpdesk workflows and ticket management systems (Notion, mock Zendesk) to understand best practices in technical troubleshooting and support.